An after-sales service designed for professionals
At Jacques Remy & Fils, our commitment does not end with delivery. We provide you with a 100% computerized after-sales service, designed to offer you responsiveness, transparency, and peace of mind.
A dedicated and intuitive customer area
Upon delivery, you will have access to a personalized interface allowing you to :
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Track the progress of your orders
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Report any issues (quality, quantity, temperature, etc.)
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View your order and request history
Everything is centralized, accessible 24/7, and designed to save you time.
Fast and transparent processing
Each request automatically triggers the creation of a tracking ticket :
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Classification by urgency level
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Direct assignment to a member of our customer service team
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Real-time progress tracking
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Confirmation of receipt and guaranteed rapid response
Your data accessible at any time
Access the following at any time in your account :
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Your invoices
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Your order history
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Your previous reports
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Responses and actions taken by our teams
Everything is centralized for complete traceability.
A team that is available and attentive to your needs
In addition to the digital interface, our customer service team remains available:
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By phone (direct number)
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By email or via the contact form
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For any specific communication or follow-up regarding your file
Do you have a question about our services?
Need a quote, advice, or a quick response?
Our team is here to assist you.
